1. How to reach us
Email support@cufflinx.io from the address on your account. A person reads every message and answers within one business day.
There is no phone line and no chat widget. Email keeps a record on both sides, which is what most support questions need.
2. What to include
- What you were trying to do and what happened instead
- Whether you were on the iPad app, a Mac, or the web at cufflinx.io
- The approximate time, in your local time zone, so we can find it in our logs
- A screenshot, if the problem is visible on screen
Never send a password. We will never ask for one.
3. Account and billing
Your plan, your AI usage for the month and your payment details are on your account page at cufflinx.io/account. Plans are bought and changed there, not inside the app.
The seven-day money-back guarantee on your first payment is described on the pricing page. To claim it, email us within seven days of subscribing.
4. Deleting your account
In the app, open the avatar menu, choose Account, and use Delete account at the bottom of the page. An active subscription must be cancelled first. Deleted accounts are held for 90 days before they are permanently erased, and support can restore one during that time.
If you cannot sign in to do this yourself, email support@cufflinx.io from the address on the account and we will do it for you.
5. Privacy and terms
What Cufflinx collects and why is set out in the privacy policy at cufflinx.io/privacy. The terms of service are at cufflinx.io/terms. Questions about either go to the same support address.